At Loba.ae, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please review our return policy below to understand the process for returns, exchanges, and refunds.

1. Damages and Issues

1.1. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the shipment. We may request relevant photographs and information to assess the issue and provide you with a suitable solution.

1.2. Order Discrepancies: If there is a discrepancy with your order, such as missing items or incorrect products, kindly notify us within 48 hours of delivery. We will work to resolve the matter promptly.

2. Non-Returnable Items or Items with Return Limitations

2.1. Due to Hygiene Reasons: For health and safety reasons, certain items, such as opened or used skincare and hair care products, cannot be returned or exchanged. Additionally, items like makeup, personal care items, and intimate apparel are non-returnable.

2.2. Clearance or Sale Items: Clearance or sale items are final sale and cannot be returned or exchanged unless they are damaged or defective.

2.3. Gift Cards: Gift cards are non-returnable and non-refundable.

3. Exchanges and Refunds

3.1. Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

3.2. Return Process: If your return request is approved, we will provide you with instructions for returning the item. Please ensure that the product is securely packaged to avoid any damage during return shipping.

3.3. Exchanges: If you wish to exchange a product for a different item, please contact our customer support team. We will assist you with the exchange process, subject to availability.

3.4. Refunds: Once we receive and inspect the returned product, we will process the refund using the original payment method. Please note that the time it takes for the refund to be reflected in your account may vary based on your payment provider's policies.

4. Contact Information

For all return-related inquiries or to initiate a return request, please contact our customer support team:

Shea Soul for Perfumes and Cosmetics Trading LLC

Brand: Loba.ae